We do not share any of your information with anybody, except as necessary to perform billing and shipping functions.
Our minimum order is $10.00 for domestic orders, $50.00 for international orders.
Once orders are placed they can not be canceled. At that point we incur charges: transaction and credit card fees. If there is a need to cancel an order we will do our best to catch it but no guarantees. We will have to pass along the fees incurred against the refund. If it does ship out it will be handled according to the return policy.
If there is a defect in a product, then the manufacturer warranties the product. We will be glad to pass on contact information for the manufacturer. If we are the manufacturer, we will warranty the product ourselves according to the product warranty.
If there is an error in shipment, such as we shipped a product different than what you ordered, we will reship the correct product to you at no charge upon receipt of the incorrect product. Please call us immediately and we will try to work out a satisfactory solution.
If you decide to return product for reasons such as "didn't like it, can't use it", then we will exchange the product for another product of equal value. The only charge to you is the shipping. Returns of this kind will be done as long as the product is unopened and unused. Returns for cash or credit card credit will incur a 20% restocking fee.
Any return must be pre-authorized by us. If not it may be refused.
We suggest you consult with us as to the compatibility of different products for your particular use.
It is very important that you verify all information is correct, especially the address. If the address provided is incorrect and UPS charges an address correction fee or if the package is returned, you will be billed for the additional charges. You agree to this by placing an order with us. UPS charges address correction fees of $8.00 for ground and $12.00 for air packages. We reserve the right to pass those charges on to you as an added shipping charge if you provide wrong address information. Wrong information can be a incorrect zip code, city, street number, suffix (Dr., St., Rd., etc) or even a misspelled street name.
Also Sometimes we get inquiries as to shipping small items by first class mail. We are required to ship with tracking and insurance by the credit card companies. You may choose to accept all the risks of loss and damage and not get insurance if you wish to prepay but if you use a credit card we will have to ship it with insurance.
We can not and will not ship gun parts out of the USA. If you order a part or product that is not allowed we will remove it from your order and ship the remaining allowable items. We reserve the right to correct shipping methods and costs for what is appropriate to your order and destination. Once an international order reaches the destination country, we can not be responsible for any issues with your Customs. It is your responsibility to make sure what you ordered is allowed by Customs, and it is your responsibility to deal with your Customs Agency. The shopping cart will allow you to select Priority International or Express Mail. We highly suggest the Express Mail but it is your choice.
If you place an order and ask us to falsify the customs documentations with a lower value or content description we will ignore that request and process the order legally.
Shooters Connection abides by all Firearms laws. It is ultimately the buyers responsibility to know the laws in their jurisdiction and their responsibility not to order a product that would put them in violation with any local laws.
If you order a serial numbered item(frame, receiver, firearm) please make arrangements with an FFL(Federal Firearms Licensee) in your state to receive it. You/They can mail, fax or email a copy of the FFL. If you are a Kentucky resident you may pick it up at our location or have it shipped to an FFL in your area.